The User Support Services (USS) project teams are developing a rough draft of the User Support Services report, including recommendations. The co-program managers and the CIO will be reviewing the report for edits and revisions typical for a first draft starting the week of April 15.
The User Support Services recommendations, which are part of the draft report, should be available by April 30.
In May, those recommendations will be shared with campus, and the plan will be discussed broadly. Jessie Minton, chief information officer, will hold a discussion of the USS recommendations at a Town Hall on Transform IT. (The date and time of the Transform IT town hall has not yet been determined.) The goal is to get consensus for moving ahead with implementing the User Support Services recommendations starting in mid-June.