The User Support Services (USS) Analysis project team is on track to produce a draft version of recommendations by Friday, April 12. That draft will be delivered to Jessie Minton, chief information officer, for review and revision before it goes to the Transform IT Steering Committee.
The User Support Services Analysis project further rationalizes IT services offered to campus. The project team and four working groups are analyzing and developing a delivery model for helpdesk and desktop services and locations, computer lab management, knowledge management, and accounts and access management.
The first step in thise USS project began in February with the collection of additional data about the current state of service delivery. That information supplemented the data that’s already been published in the Campus Engagement Report. For each of these areas, the project determined how these services are currently delivered, and they are developing a recommendation for a campus-wide service delivery model.