Transform IT: highlighted projects
User Support Services Implementation project
The goal of Transform IT’s User Support Services project is to improve efficiency and support levels for core and common IT services at the University of Oregon. Through this restructuring, we also aim to balance change with what works well, including existing areas of high support and the working relationships between IT staff and their clients. We are especially excited that USS will also provide support to groups that have been underserved or unsupported in the past.
Recent announcements include the organizational chart for the User Support Services team. For more details, see the Documents section and the postings about User Support Services and related past projects.
In progress for User Support Services: transition units’ IT support into User Support Services
Enterprise University Applications project
The goals of Transform IT’s Enterprise University Applications project were to develop a categorized catalog of all purchased and custom-built software at the university; a suite of recommendations on a category-by-category basis for possible changes to the purchase, hosting, management, and support of that software; and recommendations for the delivery of custom application development as a service and associated organizational changes.
The EUA project team’s final report and executive summary were released on July 6, 2020. At a virtual town hall meeting on July 15, CIO Jessie Minton presented her recommendations for further analysis and implementation of those changes. For more information about the EUA project, see the Documents page and all posts about Enterprise University Applications.
About Transform IT
Transform IT is the University of Oregon’s program that will rationalize the use of information technology resources on campus to better support the University of Oregon’s strategic academic and research missions. The university currently has in excess of 29 unique IT departments on campus, resulting in inefficient use of resources, fragmentation of work, and duplication of tools, processes, and services, as well as disparity among academic, research, and administrative units with regard to levels of service received.