User Support Services Recommendations
See the post “User Support Services Report Available” for more specifics, or click the link above to view the report.
About Transform IT
Transform IT is the University of Oregon’s program that will rationalize the use of information technology resources on campus to better support the University of Oregon’s strategic academic and research missions. The university currently has in excess of 29 unique IT departments on campus, resulting in inefficient use of resources, fragmentation of work, and duplication of tools, processes, and services, as well as disparity among academic, research, and administrative units with regard to levels of service received.
Transform IT will rationalize the use of IT resources on campus and increase the level of IT maturity while creating equity in core IT services provided. The program will also establish effective organizational structures and governance, and provide transparency for IT investments. The rationalization of services will also result in savings across the university that can be strategically reinvested.