User Support Services Implementation Project Kicks Off

On Wednesday, July 10, the next phase of Transform IT, the User Support Services (USS) Implementation project, kicked off with a meeting of the work stream leads, teams, project team, and CIO.

The USS Analysis project determined where we as a university should go regarding IT services. That project determined that five supports services should be provided campus-wide: desk side and helpdesk support, account and access management, device management (previously referred to as computer lab management), knowledge management, and classroom A/V. The work stream teams will be determining how we will reach the goal of providing this set of services to everyone affiliated with the UO.

Please note that nothing major will change immediately. The work stream teams need to develop more specific plans before any changes will take place.

The following milestone schedule provides a high-level view of the USS Implementation project:

The USS Implementation project is heavily informed by the User Support Services Recommendation Report, which was the output of the User Support Services Recommendation project. For more information about User Support Services (USS) Implementation, see USS Implementation Project Charter and USS Implementation Work Streams.

About Transform IT

Transform IT is the University of Oregon’s program that will rationalize the use of information technology resources on campus to better support the University of Oregon’s strategic academic and research missions. The university currently has in excess of 29 unique IT departments on campus, resulting in inefficient use of resources, fragmentation of work, and duplication of tools, processes, and services, as well as disparity among academic, research, and administrative units with regard to levels of service received.

Transform IT will rationalize the use of IT resources on campus and increase the level of IT maturity while creating equity in core IT services provided. The program will also establish effective organizational structures and governance, and provide transparency for IT investments. The rationalization of services will also result in savings across the university that can be strategically reinvested.