Author: Patrick Chinn

During the winter holidays, Transform IT staff continued developing the project charter and scope for the User Support Services (USS) Analysis project, the next project to be launched under Transform IT. The team aims to complete scope and project charter by January 14, 2019. Once the scope and charter are complete, we will post that information in the Documents section of this site.

The User Support Services Analysis project will be comprised of four areas that will be addressed by four teams of university users and service providers:

• Helpdesk and Desktop Services
• Computer Lab Management
• Knowledge Management
• Accounts and Access Management

The USS Analysis project is scheduled to start in January and deliver draft recommendations in March 2019, with the goal of delivering completed recommendations to the Transform IT Steering Committee and the IT Steering Committee by April 2019.

On Tuesday, December 4, Jessie Minton, chief information officer, presented an update on Transform IT to the Board of Trustees’ Executive and Audit Committee. For her presentation materials, see the section titled, “Agenda Item #2: Transform IT and Information Services Update” in the Executive and Audit Committee meeting notes.

The video of the meeting, including Minton’s presentation, is available via webcast.

Jessie Minton, vice provost for information services and chief information officer, will lead the next Transform IT Town Hall.

Event details:

• Date: Wednesday, November 14, 2018
• Time: 1:00 PM to 2:00 PM
• Location: Knight Library Browsing Room

During this event, Jessie Minton will present the Campus Engagement Report (PDF), provide a recap of the recent Transform IT retreat, and discuss next steps for the program.

Program staff have revised the Campus Engagement Report to draft version 2.

The report, which remains in draft form, received two significant updates since the previous version:

• The outcomes and deliverables from the Transform IT retreat have been incorporated. See Appendices L through O (pages 59-66) for an overview of the retreat, the Transform IT program’s values, guiding principles, and summaries of discussions about key services.
• Additional data have been added to seventeen sections of the report.

The Campus Engagement Report, along with other documents related to the program, are available on the Documents tab of this site.

At a two-day Transform IT retreat held by Jessie Minton, chief information officer, the group of 50 attendees generated excellent discussion and deliverables.

The early October retreat was attended by faculty, staff, administrators, students, and IT staff.

On Monday, October 1, workshop attendees reviewed the university’s values, mission, and goals, developed a set of values to guide future Transform IT projects, discussed those values and how they fit with university values and goals, and then incorporated those conversations into the development of principles for Transform IT.

The same afternoon, the first draft of the Campus Engagement report was released. The report, which details the results of the Campus Engagement project’s service inventory efforts, was incorporated into the activities for the retreat’s second day.

On Tuesday, October 2, attendees discussed the advantages and disadvantages of structuring specific services as enterprise (e.g. campus-wide), hybrid, or specialized (offered only at the department level). During these discussions, project staff collected the key points discussed at each of the tables and will synthesize those key points into a summary.

The principles, values, and table discussions will be summarized and presented to the Transform IT Steering Committee (See Steering and Service Transition Committees to Guide Upcoming Projects for more information.) At this meeting in November 2018, the Transform IT Steering Committee will receive recommendations on re-envisioning up to four services: desktop support and helpdesk, storage and backups, website hosting, design, and development, and business applications.

The next Town Hall on Transform IT will be on Wednesday, November 14 from 1:00 PM to 2:00 PM in the Knight Library Browsing Room. A video link to UO Portland will also be available.

Everyone affiliated with the University of Oregon—students, faculty, and staff—are welcome! Town Halls for Transform IT are held quarterly.

The first public draft of its report was released on Monday, October 1. To read the document, see Campus Engagement Report (PDF).

The report details IT service delivery and usage for the University of Oregon. It was developed from information gathered from prior consulting engagements and newly-conducted research by the Campus Engagement project teams. The Campus Engagement project is the first in a series that are part of Transform IT. It began in February 2018 and concluded in early September.