During the winter holidays, Transform IT staff continued developing the project charter and scope for the User Support Services (USS) Analysis project, the next project to be launched under Transform IT. The team aims to complete scope and project charter by January 14, 2019. Once the scope and charter are complete, we will post that information in the Documents section of this site.
The User Support Services Analysis project will be comprised of four areas that will be addressed by four teams of university users and service providers:
- Helpdesk and Desktop Services
- Computer Lab Management
- Knowledge Management
- Accounts and Access Management
The USS Analysis project is scheduled to start in January and deliver draft recommendations in March 2019, with the goal of delivering completed recommendations to the Transform IT Steering Committee and the IT Steering Committee by April 2019.