The User Support Services Analysis project teams have worked through three steps of a five step process in its project. During the week of March 18, the groups begin developing proposed recommendations on support hours, support channels, and required staffing.
Earlier in the project, the four teams identified which services are part of each group, proposing service level type for each of those services, and then developing suggested support tiers.
The teams are one week behind the original schedule due to the university’s snow days in late February. The project’s report and recommendations will likely arrive one week later than originally scheduled due the closures, however, the project managers are working to compress the schedule, and the teams will deliver key recommendations to the CIO in time for Transform IT Steering Committee review in April.