On February 11, members of the User Support Services project teams began surveys on computer lab management and knowledge management. More information will also be gathered on accounts and access management services.
The fourth team, which is working on helpdesk and desktop services, reviewed the data from the Campus Engagement Report and determined they had sufficient information to proceed without gathering more detail. (Edited on Feb. 20, 2019 at 2:10pm to update the status of USS project surveys.)