The search for the Director of User Support Services began in early July with the job posting, and the search advanced on July 16 when the search committee met to discuss applicants and determine who will be invited for interviews the week of August 29 (dependent on candidate availability). Candidates will be interviewed by the search committee, Patrick Chinn, Jessie Minton, and two sets of stakeholders: select IT staff and campus leaders from the ranks of associate deans, IT directors, and chiefs of staff.
The search, which is open only to candidates who work at the University of Oregon, is led by Patrick Chinn, associate CIO for customer experience in Information Services. The committee members are Leeann Ford, Lundquist College of Business; Chuck Theobald, Office of Research and Innovation; Carol Gering, Online and Distance Education; Chris Butler, Athletics; and Jared Haddock, Information Services.
The Director of User Support Services will play a pivotal role in standing up and operating the User Support Services teams for the university. The selected candidate will oversee managers who lead that IT support teams that provide user support services to the university.
User Support Services is comprised of desktop and helpdesk support (including chat), account and access management, knowledge management, classroom technology, and electronic device management.
