The User Support Services Implementation project is on track to be completed in early January, 2021. The final scheduled transition will be with the School of Law.
Business Affairs in the Thompson University Center will transition support on December 1. That’s a revised date for that group’s transition.
The User Support Services (USS) project team began transitioning university IT support into USS in April, 2020 after a one month COVID-19 delay in the spring. The project paused in June to review metrics, and resumed transition work in July. See the USS Implementation Schedule for more details.
Performance metrics for each of the four USS support teams is posted monthly in the Service Portal at User Support Services Metrics.