Gary Sullivan, an IT leader with 20 years’ experience at UO and in the private sector, will be the university’s first Director of User Support Services.
Sullivan joined the university in 2010 and has led IT in College of Design and the School of Journalism and Communication. He is also co-program manager for Transform IT, working closely with the chief information officer and the project team.
“The Director of User Support Services will work with faculty and deans as well as students and staff,” said Patrick Chinn, associate chief information officer for customer experience, “and in the time Gary has worked at the university, he’s successfully built strong support teams and robust relationships with faculty, students, and staff.”
Sullivan’s first day as Director of User Support Services is Tuesday, September 3.
The Director of User Support Services is a new role that will lead the teams that will provide deskside support, help desk services, classroom technology support, account and access management, device management, and knowledge management as Transform IT’s User Support Services (USS) Implementation project moves forward.
The USS Implementation project kicked off in July with the launch of 13 work streams. Each work stream is focused on an important dimension of restructuring IT support services, such as delivery and support models, zone-based IT, and service desk locations. (For a complete list of work streams, see USS Implementation Project and Work Stream Teams.)
During fall term, Sullivan will lead several of these work streams, continue participating as co-program manager, and continue providing IT leadership at the College of Design and School of Journalism and Communication.