Transform IT is nearing its next public-facing step, which will focus on gathering and validating information on the IT services offered to students and employees of the University of Oregon.
The university has already collected some of this information through consulting reports commissioned over the last 5 years and during work done in summer of 2017 to start building a service catalog for the UO Service Portal (service.uoregon.edu).
The Transform IT program managers, Guy Eckelburger and Gary Sullivan, in conjunction with Tony Saxman and Garron Hale, are currently gathering all of the information collected through consulting reports. Once that information is assembled and business analysis templates have been completed, staff will begin meeting with university departments to validate that information and document new services that aren’t included in existing consulting reports.
Business analysts will collect and validate details about each service, including customers served, scope of service, employees required to provide the service, and cost.
Gathering and validating this information is a critical step in the Transform IT program, which will rationalize the University of Oregon’s IT structure and services.